At keriya, protecting the personal data of our members is a responsibility we take seriously. This Privacy Policy explains precisely what information we collect, why we collect it, how it is stored, who it may be shared with, and what rights you hold over your own data as a keriya member based in Bangladesh.
Our Commitments
These feature cards summarise the core pillars of keriya's approach to data privacy. They are provided as an accessible overview — the full binding policy text follows in the numbered sections below.
keriya collects only the personal data that is strictly necessary to operate the platform, comply with legal obligations, and deliver a safe experience to members across Bangladesh. We do not collect data for its own sake.
All data transmitted between your device and keriya's servers is protected by 256-bit SSL encryption. Our infrastructure undergoes regular security audits and we maintain strict access controls to prevent unauthorised data exposure.
keriya members have the right to access, correct, or request deletion of their personal data at any time. You may also withdraw consent for certain processing activities. All such requests are handled by our dedicated support team.
keriya does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used exclusively in connection with the provision and improvement of keriya's own services.
keriya retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule.
Whenever keriya makes a material change to this Privacy Policy, members will be notified via the platform or by email to their registered address. We maintain a clear versioning record and display the last-updated date prominently at the top of this page.
keriya operates an online casino and sports betting platform serving players based in Bangladesh. In delivering this service, keriya necessarily collects and processes certain categories of personal data relating to its members and visitors. This Privacy Policy sets out, in clear and accessible language, the full scope of that data processing activity — what is collected, why, how it is protected, and what rights members hold.
keriya is committed to handling all personal data with integrity, transparency, and appropriate technical safeguards. We do not treat data collection as a commercial resource separate from our core service. Every piece of data we collect serves a defined operational, legal, or safety purpose directly connected to the provision of the keriya platform to Bangladesh-based members.
This Privacy Policy should be read alongside keriya's Terms and Conditions, which are incorporated here by reference. In the event of any conflict between this policy and the Terms and Conditions on a privacy-related matter, this Privacy Policy takes precedence.
For the purposes of this Privacy Policy, keriya acts as the data controller in respect of all personal data collected through the keriya platform at keriya.bid. As data controller, keriya determines the purposes and means by which personal data is processed and bears primary responsibility for ensuring that such processing is carried out lawfully, fairly, and transparently.
All data-related correspondence, including requests to access, correct, or delete personal data, should be directed to the keriya support team using the contact details set out in Section 13 of this policy. keriya will acknowledge all data-related requests within 48 hours and will endeavour to resolve them within 30 days of receipt.
When a member creates an account on keriya, we collect the personal information provided during the registration process. This typically includes full name, date of birth, residential address, email address, and mobile phone number. This information is required to create and administer your account and to verify that you meet the eligibility requirements described in the Terms and Conditions.
In accordance with our Know Your Customer (KYC) obligations, keriya may request copies of government-issued identity documents (such as a National ID card or passport), proof of address documents (such as a utility bill or bank statement), and proof of payment method ownership. These documents are collected and stored solely for the purpose of verifying your identity and complying with applicable anti-money laundering requirements.
keriya records all financial transactions carried out on the platform, including deposit amounts, withdrawal requests, payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction timestamps, and transaction reference numbers. This data is retained for financial record-keeping, fraud prevention, and regulatory compliance purposes.
keriya logs all betting and gaming activity associated with a member's account, including wagers placed, games played, bet outcomes, bonus utilisation records, and session duration data. This data is used to operate the platform correctly, resolve any disputes, identify potential problem gambling behaviour, and improve the overall service offered to members.
When you access keriya, our servers automatically collect certain technical data about your device and connection, including your IP address, browser type and version, operating system, device identifiers, referring URL, pages visited, and timestamps of site interactions. This data is used for security monitoring, fraud detection, and platform performance analysis.
keriya retains records of all communications between members and our support team, including emails, live chat transcripts, and any documentation submitted in connection with a support request or dispute. These records are used to manage your relationship with keriya, improve our service quality, and maintain an accurate record of any commitments made by keriya to a member.
keriya uses cookies and similar tracking technologies to collect certain data automatically as you interact with the platform. Please refer to Section 6 for a full description of our cookie usage and your options in respect of it.
keriya uses the personal data it collects for the following defined purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, identity verification data |
| Processing deposits and withdrawals | Financial transaction data, identity verification data |
| Providing betting and casino services | Gaming activity data, financial transaction data |
| Fraud prevention and security monitoring | Technical data, financial transaction data, gaming activity data |
| KYC and anti-money laundering compliance | Registration data, identity verification data, financial transaction data |
| Responsible gaming monitoring | Gaming activity data, communications data |
| Dispute resolution and support | Communications data, gaming activity data, financial transaction data |
| Platform analytics and improvement | Technical data, gaming activity data (anonymised where possible) |
| Promotional communications (with consent) | Registration data (email/mobile), gaming activity data |
keriya will not use your personal data for any purpose that is not described in this table without first obtaining your explicit consent or as otherwise required by law. Where we rely on consent as the basis for processing promotional communications, you may withdraw that consent at any time by contacting [email protected].
keriya processes personal data on the following legal bases:
Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device on subsequent visits and to store certain preferences or session information. keriya uses cookies to maintain your logged-in session, remember your platform preferences, and gather anonymised analytics data about how the platform is used.
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the keriya platform. Strictly necessary cookies cannot be disabled through browser settings as they are required for the platform to operate. For questions about specific cookies used by keriya, please contact our support team.
To process deposits and withdrawals, keriya shares relevant financial data with payment service providers including bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard). These providers receive only the data necessary to process the specific transaction and are bound by their own data protection obligations.
keriya may engage third-party identity verification and KYC service providers to assist with the verification of member documentation. These providers process identity data solely on keriya's behalf and under keriya's instruction, and are contractually prohibited from using the data for any other purpose.
keriya integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session tokens and anonymised player identifiers) necessary to deliver their game content. They do not receive personally identifiable registration data.
keriya may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are legally required to do so, or where disclosure is necessary to prevent, investigate, or take action in respect of fraud, money laundering, or other criminal activity. Such disclosures will be made only to the extent strictly required.
keriya does not sell, rent, license, or otherwise transfer your personal data to any third party for marketing, advertising, or commercial profiling purposes. Your data is never treated as a product.
keriya employs a comprehensive set of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While keriya takes every reasonable precaution to protect member data, no internet-based platform can guarantee absolute security. Members are encouraged to protect their own account security by using a strong, unique password and enabling two-factor authentication. If you believe your keriya account has been compromised, please contact [email protected] immediately.
keriya retains personal data for the period necessary to fulfil the purpose for which it was collected, as summarised in the table below. Retention periods may be extended where required by applicable law or where data must be preserved in connection with a pending legal claim or investigation.
| Data Category | Retention Period |
|---|---|
| Registration & account data | Duration of account plus 5 years after closure |
| Identity verification documents | Duration of account plus 5 years after closure |
| Financial transaction records | 7 years from transaction date (regulatory requirement) |
| Gaming activity logs | Duration of account plus 3 years after closure |
| Support communications | 3 years from date of last communication |
| Technical / device data | 13 months from collection date |
| Analytics data (anonymised) | Retained indefinitely in anonymised form |
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised rather than deleted, it can no longer be linked to any individual and therefore falls outside the scope of this Privacy Policy.
As a keriya member, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the keriya support team at [email protected] with a clear description of your request.
keriya will respond to all rights requests within 30 days of receipt. Where a request is particularly complex or where keriya receives a high volume of requests, this period may be extended by up to an additional 60 days, in which case you will be notified of the extension and the reason for it.
The keriya platform is strictly intended for individuals aged 18 years or older. keriya does not knowingly collect personal data from any person under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage member will be returned to the originating payment method.
If you are a parent or guardian and believe that your child has registered on the keriya platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
keriya reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. Where a material change is made — that is, a change that significantly affects how keriya processes your personal data or your rights in respect of it — we will provide advance notice via the platform and/or by email to your registered address before the change takes effect.
Non-material changes (such as minor clarifications of existing language or corrections of typographical errors) may be made without advance notice. The "Last Updated" date displayed at the top of this policy and in the Table of Contents will reflect the date of the most recent revision. We encourage members to review this policy periodically to remain informed about how their data is being handled.
Your continued use of the keriya platform after the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not accept any revised policy, please cease using the platform and contact [email protected] to arrange account closure.
If you have any questions, concerns, or formal requests relating to this Privacy Policy or to the handling of your personal data by keriya, please contact our support team using the details below. All correspondence should be submitted in English and should include your registered username (but not your password) to allow us to locate your account.
keriya treats all privacy-related communications with the highest level of care and confidentiality. Your enquiry will be handled by a designated member of our support team and will not be shared beyond those directly involved in resolving your request. We are committed to resolving all data-related matters fairly, transparently, and within the timeframes described in this policy.
You have reviewed keriya's Privacy Policy and can play with confidence knowing your personal data is handled with care, transparency, and robust security. Explore cricket betting, live casino tables, premium slots, and exclusive VIP rewards — all within a safe and fair environment. 18+ only. Play responsibly.
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