At keriya, gambling is meant to be a source of entertainment — not a cause of financial stress or personal hardship. We are committed to providing every member with the tools, information, and support needed to keep gaming fun, controlled, and within healthy boundaries. This page is your complete guide to responsible gaming on the keriya platform.
Our Commitment
keriya has built a comprehensive responsible gaming framework covering every aspect of player protection — from age verification and deposit controls to self-exclusion and independent support resources.
keriya enforces strict 18+ age verification for every account. All members must confirm their date of birth during registration, and our KYC process includes identity document checks to ensure no underage individual gains access to real-money gambling on the platform.
Members can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately and cannot be increased for a 24-hour cooling-off period. This prevents impulsive over-spending and keeps your bankroll within the boundaries you choose.
Losing track of time during gaming sessions is a common risk factor. keriya's session time limit tool lets you define a maximum session length. When your limit is reached, the platform will display a clear notification and log you out automatically to encourage a healthy break.
If you feel you need a short break from gambling, keriya's time-out feature allows you to pause your account for a set period — from 24 hours up to 6 weeks. During a time-out, your account is temporarily suspended and you will not receive promotional communications from keriya.
For members who feel they need a longer break or permanent separation from online gambling, keriya offers a self-exclusion option. You can request self-exclusion for a period of 6 months, 1 year, 3 years, or permanently. Self-exclusion requests are processed within 24 hours, and all promotional contact will cease immediately.
Beyond deposit controls, keriya allows you to set a maximum loss threshold over a defined period. If your net losses reach the threshold you have set, further wagering is paused until the period resets. This tool is particularly effective at preventing the destructive cycle of chasing losses.
Understanding The Basics
Responsible gaming refers to the set of behaviours, attitudes, and boundaries that allow an individual to enjoy gambling as a form of entertainment without allowing it to negatively affect their financial wellbeing, relationships, or mental health. At its core, responsible gaming means gambling with money you can afford to lose, setting clear boundaries before you start, and knowing when to stop.
For players across Bangladesh — from Dhaka and Chittagong to Sylhet and Rajshahi — keriya recognises that online gambling is a leisure activity that should be enjoyed alongside everyday life, not instead of it. We encourage every member to treat keriya the same way they would treat any other form of entertainment: with a fixed budget, a time boundary, and the knowledge that the outcome is never guaranteed.
The random nature of casino games and sports betting means that no strategy, system, or pattern can guarantee a win. House edges exist across all game categories. Responsible gaming means accepting this reality and playing accordingly — for entertainment value, not financial gain.
Every member of keriya is encouraged to adopt the following personal responsible gaming commitments before each session:
This pledge is not a legal obligation — it is a personal commitment to yourself. keriya is here to support you in keeping it.
Know the Warning Signs
Problem gambling does not develop overnight. Recognising the early warning signs is the first step toward addressing it. If you recognise any of the following in your own behaviour, we strongly encourage you to use keriya's self-exclusion or time-out tools and to seek independent support.
Check Yourself
Answer the following questions honestly. If you answer "yes" to two or more of these questions, we recommend taking a break and speaking with a trusted person or a professional gambling support service.
Have you bet more than you could afford to lose?
Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
Have you gone back to try to win back money you had lost?
Have you borrowed money or sold anything to get money to gamble?
Have you felt that you might have a problem with gambling?
Has gambling ever caused you health problems, including stress or anxiety?
Have people criticised your gambling or told you that you have a gambling problem?
Has your gambling caused financial problems for you or your household?
Platform Tools
keriya gives every member direct access to a full suite of responsible gaming controls from within their account settings. These tools are free to use, take effect quickly, and are always available — 24 hours a day, 7 days a week.
Cap the total amount you can deposit into your keriya account over a chosen time period. Reductions take effect immediately. Increases require a 24-hour review period to prevent impulsive decisions.
Set the maximum net loss you are comfortable with over a session or a single day. When the threshold is hit, your wagering ability is paused automatically until the period resets.
Pause your keriya account for a defined short-term period. All marketing communications stop immediately. You can log back in once the time-out period expires.
Request a long-term or permanent suspension of your keriya account. Your account is closed within 24 hours. This action is not easily reversible — permanent self-exclusion cannot be lifted.
Best Practices
Decide exactly how much money you are willing to spend before you open the keriya platform. Transfer only that amount and treat it as the cost of entertainment — not as an investment with an expected return.
Decide in advance how long you will play. Use keriya's session time limit tool to enforce this automatically. Taking regular breaks improves decision-making and keeps gaming in healthy perspective.
Approach every keriya session as entertainment. If the primary reason you are logging in is to recover a previous loss or to earn money you need for expenses, stop immediately and use the time-out tool.
If gambling is causing you stress, talk to a family member, a trusted friend, or reach out to keriya's support team. Acknowledging a concern early is far easier than addressing a deeply entrenched problem later.
Get Help
If you believe gambling is becoming a problem for you or for someone you care about, do not wait. Contact keriya's dedicated responsible gaming support team or reach out to one of the resources below. All enquiries are treated with complete confidentiality.
| Support Channel | Details | Availability |
|---|---|---|
| keriya Support Email | [email protected] (Plain text — not a clickable link) |
24/7, response within 48 hrs (BST, UTC+6) |
| Account Self-Exclusion Request | Email [email protected] with subject line "Self-Exclusion Request" and include your registered username. | Processed within 24 hours of receipt |
| Deposit / Loss Limit Adjustment | Available directly within your keriya account settings panel. Reductions apply immediately. | 24/7 via account settings |
| Time-Out Request | Available in account settings or by contacting [email protected] with subject "Time-Out Request". | Immediate via settings; within 24 hrs via email |
| National Mental Health Helpline (BD) | Kaan Pete Roi (mental health support) — a free, confidential listening service available to all Bangladesh residents. | Available during operating hours |
| Trusted Third-Party Support | Gamblers Anonymous and similar international support communities offer free peer support for individuals affected by problem gambling. | Online resources available 24/7 |
How to Request Self-Exclusion
Log in to your keriya account and navigate to Account Settings, then Responsible Gaming.
Select "Self-Exclusion" and choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent.
Confirm your selection. You will receive an email to [email protected] confirming your exclusion has been applied.
All promotional emails and marketing from keriya will stop within 24 hours. Any pending withdrawal will be processed normally.
If you need assistance at any step, email [email protected] with the subject line "Self-Exclusion Request" and our team will handle it within 24 hours.
Age Restriction Policy
keriya strictly prohibits the use of its platform by anyone under the age of 18. This rule applies without exception to all members, regardless of location within Bangladesh or the payment method used to fund an account. We believe underage gambling is a serious social harm that keriya has both a moral and operational responsibility to prevent.
During account registration, every applicant must confirm they are aged 18 or above by providing an accurate date of birth. keriya's KYC process requires identity document verification — typically a National ID card or passport — which is used to validate the age and identity of the account holder before any withdrawal or high-value transaction is approved.
If keriya suspects that a member may be under the age of 18, the account will be suspended immediately pending a full identity check. Any funds deposited by an underage member will be returned in full to the originating payment method. If you are a parent or guardian concerned about underage gambling, please contact [email protected] immediately. We will investigate and act without delay.
For Adults Only
Gambling can be addictive. keriya is committed to protecting young people and vulnerable individuals from the harms of problem gambling.
Responsible gaming is at the heart of everything keriya does. If you are ready to enjoy cricket betting, slots, and live casino games the right way — within your budget and on your terms — keriya is here for you. Explore our games, review our FAQ, or reach out to our support team anytime.
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